Here at kenesa.com our customer is our main priority, we assure and deliver the best services to all our clients to all destination all around the world. Our main target is to deliver to you your goods at a stipulated period. If we say three days to your door step, we do not mean six days, but truly three days. A promise to us its a Promise.
For all your queries direct them to email@example.com, we have a team of dedicated consultants to resolve all your queries within 24 hours. You shall be allocated a reference number which entails in it your detailed query. Queries shall be dealt with within 72 hours of allocating to you a reference number. Indicate to the consultant which media of communication shall be convenient to you to avoid delays in resolving your query. Remember your accurate information to us is our pillar to resolving your problem efficiently and urgently.
At kenesa.com we regrettably do not give Refunds but issue credit notes. Customers shall be given 72 hours post their purchases to cancel or change their orders. Note no reversal or order changing shall be allowed after three days of purchase.
KENESA’ s credit note should be use within the first six months of issue and it can only be used at KENESA. Failure to spend the credit note will result in it being forfeited.
We have also a team of dedicated customer care stuff that you can reach on our office number +2711-938 9278 only during office hours, for all your fashion needs and queries. Please have with you your order number when making any queries.